Frequently Asked Questions

  • Question

    I have a corked bottle of wine, can I return it?

    Answer

    Unfortunately, as wine is a natural product, faulty bottles do occur, however at Majestic Commercial it needn’t cause you too much hassle. Please contact your local store and they will happily exchange it for you with your next delivery. We ask that you keep the bottle, and preferably some of the contents so that our store staff can record the nature of the fault, helping us to assist our suppliers in their quality control.

  • Question

    I have been delivered a product in error, what should I do?

    Answer

    Please contact your local store and they will happily exchange it for you with your next delivery.

  • Question

    Am I required to sign for my delivery?

    Answer

    Yes. All deliveries require a signature from a member of staff. Any discrepancies need to be marked on the delivery note.

  • Question

    What is your returns policy?

    Answer

    We offer a sale or return policy to all of our Majestic Commercial customers. All we ask is that everything comes back in a saleable condition – we cannot refund bottles with labels peeled off by chilling, or beer in open or incomplete cases.

  • Question

    I think I may have been overcharged, who should I contact?

    Answer

    If you think you have been overcharged please contact your local Account Manager who will investigate and where necessary a credit will be issued.

  • Question

    Is there a minimum order quantity?

    Answer

    Our minimum order quantity is a 6 bottle case and this can include multiple products.

  • Question

    Do I need to order in full case quantities?

    Answer

    No. Our minimum order quantity is 6 bottles but you can split cases and even order single bottles where necessary.

  • Question

    Where do my deliveries come from?

    Answer

    In the majority of cases your deliveries will be made from your local Majestic Wine store.

  • Question

    How much is delivery?

    Answer

    Delivery is completely free of charge for orders anywhere within mainland UK. Deliveries must include a least 6 bottles of wine, Champagne and/or spirits.

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