I have a corked bottle of wine, can I return it?
Unfortunately, as wine is a natural product, faulty bottles do occur, however at Majestic Commercial it needn’t cause you too much hassle. Please contact your local store and they will happily exchange it for you with your next delivery. We ask that you keep the bottle, and preferably some of the contents so that our store staff can record the nature of the fault, helping us to assist our suppliers in their quality control.
I have been delivered a product in error, what should I do?
Please contact your local store and they will happily exchange it for you with your next delivery.
Am I required to sign for my delivery?
Yes. All deliveries require a signature from a member of staff. Any discrepancies need to be marked on the delivery note.
What is your returns policy?
We offer a sale or return policy to all of our Majestic Commercial customers. All we ask is that everything comes back in a saleable condition – we cannot refund bottles with labels peeled off by chilling, or beer in open or incomplete cases.
I think I may have been overcharged, who should I contact?
If you think you have been overcharged please contact your local Account Manager who will investigate and where necessary a credit will be issued.
Is there a minimum order quantity?
Our minimum order quantity is a 6 bottle case and this can include multiple products.
Do I need to order in full case quantities?
No. Our minimum order quantity is 6 bottles but you can split cases and even order single bottles where necessary.
Where do my deliveries come from?
In the majority of cases your deliveries will be made from your local Majestic Wine store.
How much is delivery?
Delivery is completely free of charge for orders anywhere within mainland UK. Deliveries must include a least 6 bottles of wine, Champagne and/or spirits.